Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Website Control Panel you’ll find an exhaustive Help Center section featuring loads of educational articles and regularly asked questions. They are answered by our support team of experienced techs. Simply type in your question and our intelligent software will return the best possible answer.

  • Top quality support service

  • How–To Video Clips

  • We have prepared a selection of educational video tutorials that detailedly show how to deal with a typical issue associated with your cloud hosting account. You will find the videos in the Help Center.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 customer support service and feature a one–hour ticket response guarantee. Our skillful technical support engineers will be online 24/7 and will fix any problem that you may have within less than 60 minutes after the ticket submission. In the majority of cases, an answer will be provided to you within 20 minutes.