Technical Support Channels
A 1–Hour Ticket Response Time Guarantee
Every single assistance request you submit to us will be responded to within maximum one hour. If for any reason whatsoever your ticket or email needs further assistance from a server administrator, we will forward it and leave a note to notify you that your matter is being examined. If you order the Managed Services package, any of the server administration services included there will be completed at a time that suits you.
An Exceptional Customer Care Service
- We’ll be available to you 24x7 to answer any enquiries that you may have pertaining to our Website Control Panel and any of the applications that we have installed for you on the server. In case you also require help handling server management procedures, have a glance at our Managed Services package, which includes backup hard drive storage space, OS updates on a weekly basis, server monitoring and restarting services, plus installation and problem troubleshooting procedures.
A User–Friendly Help Area
Our Website Control Panel has been installed by default for each dedicated server. Among its characteristics is a rather useful integrated knowledge base that will guide you step by step on all the operations that you can perform. Most instructional articles also video versions which show all the tasks that you can perform in a highly illustrative way. You will find all the help articles and the video tutorials in the top right corner of each section of the Website Control Panel.