One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum reply time for any technical support ticket that you open or any email that you send is only 60 minutes, even in case you contact us during weekends and legal holidays. Whatever the essence of your issue or query might be, we’ll lend you a helping hand instantaneously and will give you the needed information to troubleshoot any problem with your websites. The actual response time normally doesn’t surpass 15 to 20 minutes, so you can just forget about waiting around for hours on end to get a problem solved or what’s even worse than that – waiting a whole day only to receive a response that more info is necessary while nothing’s solved. We’ll give you assistance in a timely fashion just because we know just how expensive time can be in the dynamic Internet space. The 1-hour reply time guarantee applies to any technical or billing inquiry that you may have about our cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from us, you can take advantage of our hyper-fast support services. You will obtain a reply to any ticket opened through the hosting Control Panel or email sent to our client and tech support team in no more than sixty minutes. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. It often takes much less time to explore and fix a problem. We will provide you with more info in case the solution involves something that should be done on your end. In case you touch base with us during holidays or weekends, the response time will be the same and given that our support team will be at your service 24x7x365, you’ll get swift help for any general, technical or billing issue irrespective of the hour at which you contact us.