If you ever have any enquiries related to your hosting account or if you encounter a problem with your websites, you’ll need to contact the respective hosting provider’s tech support team. It may not matter how promptly they’ll answer if you have an enquiry of a general nature, but a problem such as an ill-applied software application update, for example, may result in your website becoming damaged or unavailable on the World Wide Web. And the longer you wait for the support team to lend you a helping hand, the longer the site will be down. If you offer services or goods online, any downtime will influence your website damagingly and you can lose existing or potential visitors. Many web hosting providers, particularly resellers, answer trouble tickets and e-mails within twenty four hours, but in the electronic realm that’s way too long, as visitors will rarely revisit a site that isn’t functioning correctly for lengthy periods of time.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reply time for any technical support ticket that you open or any email that you send is only 60 minutes, even in case you contact us during weekends and legal holidays. Whatever the essence of your issue or query might be, we’ll lend you a helping hand instantaneously and will give you the needed information to troubleshoot any problem with your websites. The actual response time normally doesn’t surpass 15 to 20 minutes, so you can just forget about waiting around for hours on end to get a problem solved or what’s even worse than that – waiting a whole day only to receive a response that more info is necessary while nothing’s solved. We’ll give you assistance in a timely fashion just because we know just how expensive time can be in the dynamic Internet space. The 1-hour reply time guarantee applies to any technical or billing inquiry that you may have about our cloud hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from us, you can take advantage of our hyper-fast support services. You will obtain a reply to any ticket opened through the hosting Control Panel or email sent to our client and tech support team in no more than sixty minutes. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. It often takes much less time to explore and fix a problem. We will provide you with more info in case the solution involves something that should be done on your end. In case you touch base with us during holidays or weekends, the response time will be the same and given that our support team will be at your service 24x7x365, you’ll get swift help for any general, technical or billing issue irrespective of the hour at which you contact us.