A live chat is a real-time way of communication between a website hosting provider's support team and its clients. It's an efficient method to receive some info about the hosting services or have some problem resolved since you're talking to a live representative. The advantages of using a live chat service instead of calling or opening a trouble ticket are the low possibility of mistakes at the time you exchange information like usernames or domain names, the more rapid response time since the communication is live as well as the fact that you don't have to stay on the chat all the time - you're able to do another thing while the agent investigates the issue involved. What's more, you are able to connect with a live chat room from any computer which is connected to the web, avoiding the telephone charges that you'll have to pay in case you're calling to a different country.

Live Chat Support in Cloud Hosting

As a part of the support services that we supply for all of our cloud hosting, we've live chat support that is available 24/7, even on holidays. You're able to contact us regardless if you already have an account or not, because we will assist you with nearly anything, ranging from supplying you with basic info about our services if you aren't a client yet and you are thinking about obtaining one of the packages, to assisting you with creating an e-mail account in an email client. A part of the problems are more technical and time-consuming, which means that you'll have to take advantage of the ticketing system that is integrated in the Hepsia hosting Control Panel, but we can save you precious time and help you in real time on our live chat for various things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is online every single day, even on holidays and weekends. It's the perfect way to learn more information about our semi-dedicated servers if you don't have an account yet or to have an issue resolved if you are a client and our customer care representatives will help you in real time regardless of the time of the day you join the chat. In case you are hesitating which plan is more appropriate for your sites, in case you need a piece of advice whether you need a specific upgrade and how to order it or if you have difficulties installing an e-mail account on your computer, you're able to get in touch with us and we'll provide you with the necessary information very quickly. Our live chat is accessible even after our phone lines are off for the day, so if you have an account here, you can be certain that you will always receive timely assistance with any kind of question or problem that pops up.