A ticketing system is the most common medium of correspondence that hosting providers offer to their clients. It is most often part of the billing account and is the most efficient way to handle a problem that takes some time to investigate or that has to be escalated to an administrator. In this way, all comments contributed by either party will be stored in the very same place in the event that somebody else needs to work on the problem in question and the info already exchanged in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which means that you will have to log in and out of no less than two accounts to perform some operation or to touch base with the hosting company’s tech support team. If you desire to administer several domains and each one of them is hosted in its own account, you will need to use an even larger number of accounts at the same time. On top of that, it could take considerable time for the provider to respond to your ticket.

Integrated Ticketing System in Cloud Hosting

In contrast to what you may find with many other web hosting companies, the trouble ticket system that we’re using with our cloud hosting is an essential part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t need to remember several sign-in names and passwords, since you’ll be able to manage both your tickets and the hosting account itself in one place. So, in case you’ve got a question or stumble upon a predicament, you can contact our customer support staff instantly. Our ticketing system includes a clever search option. This suggests that even if you have opened multiple tickets through the years, you’ll be able to find the one that you want easily. Plus, you can check knowledge base hints on handling common challenges.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated servers, was designed with one idea in mind – that you should be able to manage everything connected with your account from a single location and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have an enquiry or experience a problem, you can get in touch with our client service team right away without the need to sign into a completely different admin interface. You can search through your web files or check various settings within your account while sending a new ticket or reading the reply to an old one. If you’ve got a lot of tickets and you want to track down a specific one, you can make use of the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you receive a reply in no more than an hour regardless of the essence of your enquiry or issue.