Installation and Troubleshooting
Learn more about the services offered by the Installation & Troubleshooting feature, offered with our VPS and Dedicated Servers.
When you acquire your own hosting server, you will have more liberty as to what you are able to install and run compared to a shared Internet hosting account. With a shared service, you have access simply to your own account, hence you're not able to install server-side software. Although this is not a predicament for most script-driven applications, there are a few that have certain requirements and need specific software to be present on the machine either for some additional functions or for them to work at all. In case you have practical knowledge, you won't have any difficulties to run the server, but if you don't, you may simply not have the capabilities to deal with everything and use the script apps you want. If this is the case, you could use our Installation & Troubleshooting upgrade, and so our system admins can set up everything for you and aid you with any problems that you could come across.
Installation and Troubleshooting in Dedicated Servers
You may add the upgrade to any of the dedicated servers that we offer at any time that you need it. In case you need some custom work from our administrators just after your server is ready, you may get the upgrade during the hosting server signup procedure, or when you need something to be executed later on, you'll be able to add the upgrade from your billing CP. The Installation & Troubleshooting service features 1 hour of work from our admins on your machine, so in case you experience any issues to install a third-party piece of software or some app gives errors and doesn't work the way it should, our specialists will be able to assist you in a very timely manner. If a task takes less than 1 hour, the remaining time will be available for future tasks and you shall be able to see it inside the billing area. This upgrade is suitable if you do not have lots of experience with managing a hosting server or if you use our Managed Services upgrade, but you deplete the 30 min custom work it comes with.