24/7 Customer Support in Cloud Hosting
We acknowledge the significance of receiving assistance promptly, that's why our cloud hosting services feature 24/7 technical support and various options for contact. If you don't have an account yet, you can phone us or take advantage of our live chat and speak with a live agent, to learn more about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up buying a service that you cannot use effectively. In case you already have your account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it needs further analysis. In contrast to the vast majority of providers out there, we reply to all the tickets within 1 hour, so you will not have to wait for a whole day. Our support services can be accessed round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you choose, you can take advantage of our 24/7 tech support services even on official holidays. All of your websites will be available constantly and so will we. With various communication options, you are able to pick the easiest method to contact us and inquire about our solutions in case you do not have an account yet, or ask for support if you are already among our customers. You are able to phone us, start a chat with a live agent, send an e-mail message or open a support ticket from the Help section of the Hepsia hosting Control Panel. The last two options have 1-hour response time warranty, even though it hardly ever takes over 20 minutes to receive assistance whatever the complexity of the trouble. With our customer and technical support services, we are there for you whenever you need us, not a few days afterwards.
24/7 Customer Support in Dedicated Servers
With a 1 hour max reply time warranty, you will receive timely support when you buy a dedicated server from our company. Our customer and tech support crews are online 24/7/365, which means that any time you open a ticket via your billing account or you send an email regarding any problem with the server or the pre-installed software on it whatever the time of the day, you will get an answer within 1 hour, even during holidays. Our ticketing system is the better option if the matter involved requires more time to be resolved or if it needs to be forwarded to our admins, as it is a lot easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you can call us or talk to a live representative via our chat service. If you add the Managed Services upgrade to your server plan, our admins can also help you with third-party software installation as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.